Refund policy
1) We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.
2) As lovely as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances, we do provide returns as a service. We accept returns only up to 4 days post delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.
- a) We pick up the return from your doorstep. A flat return fee of ₹150 is deducted from the refund. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, depending on your choice we will refund the money in your source account withing 10 working days or we will issue a store credit for the value of items returned so that you can shop for anything else on our website in 2 working days. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been canceled at doorstep.
- b) We reserve the right to deny a return if a previous COD order has been canceled at doorstep.
3) We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
5) We ship several thousand parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Elevate team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Elevate team within 24 hours of receiving the successful delivery email/SMS.
6) Elevate uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.
7) Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, Elevate reserves the right to deny future orders.
8) We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Elevate Care team at care@elevateshop.co or on WhatsApp at +91-9217213674
9) Return requests have to be approved before processing. Request your return from your account (sign in, open the order and choose Request return), or by email or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval.
11) Once returns are received by us and clear our quality checks, you will receive a refund to your original source of payment with 5 working days. You can also choose to have the money refunded to your Elevate wallet
12) Some of our pieces are made by hand, so there may be slight differences in texture, colour and size. These natural variations are not a defect: each piece is made individually, which makes every one of them a little different.
14) For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case-by-case basis for such orders.
15) Elevate reserves the right to deny repeated returns for the same order.
All returns and quality checks are subject to the discretion of Elevate
For any other questions or clarifications, please reach out to the Elevate Care team at care@elevateshop.co
To start a return or exchange, sign in to your account, open your order history and request the return there.