Returns & Exchanges

How to Request a Return or Exchange

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these simple steps:

Step 1: Access Your Account

Click here to log into your account to access your order history and request returns.

You'll need to:

• Enter your email address
• Check your email for a 6-digit verification code
• Enter the code to access your account - no password required!

Step 2: Find Your Order

Once logged in, you can view your order history and select the order containing the item(s) you wish to return or exchange.

Step 3: Request Your Return

• Click 'Request Return' next to the relevant order
• Select the items you want to return
• Choose your return reason
• Add any additional notes
• Submit your return request

Step 4: What Happens Next

After submitting your request:

• We'll review your return request
• If approved, you'll receive an email with return shipping instructions
• Pack your items securely and attach the provided return label
• Drop off your package with the specified carrier
• Once we receive your return, we'll process your refund

Note: Returns can only be requested for orders that have been fulfilled or partially fulfilled.

Need Help?

If you have any questions about the return process or need assistance with your account, please contact our customer service team at care@elevateshop.co